Every mat is woven by hand in Wisconsin, and we want you to love yours. If something isn’t right, let us know and we’ll make it right.

Returns

• You can return any standard mat from our shop within 30 days of receiving it for a refund.
• The mat should be unused and in the same condition you received it.
• Please contact us first at wioutdoormatco@gmail.com or 920-868-2100, and we’ll tell you where to send it.
• Return shipping is paid by the customer unless we made a mistake or the mat arrived damaged.

Damaged or wrong mat

If your mat arrives damaged or isn’t the one you ordered, contact us within 7 days of delivery with a photo. We’ll send a replacement or give you a full refund, including shipping.

Bought in person or picked up locally

Mats bought at a market or show, or picked up in Fish Creek, can be returned within 30 days. Contact us and we’ll arrange it.

Custom mats

All custom-made mats are final sale. That includes any mat made to your request in a color, weave or size that isn’t one of our standard mats. If a custom mat arrives damaged or defective, contact us and we’ll make it right.

3-year craftsmanship warranty

Every mat, standard or custom, is covered for 3 years from purchase. If the weave comes apart or the mat doesn’t hold its shape with normal use, contact us with a photo and your order or receipt, and we’ll repair or replace it. Normal wear, gradual color fading from sun, and damage from misuse aren’t covered.

Refunds

Once we receive your return, we’ll refund the original payment method. It can take 5–10 business days for your bank or card company to show the refund. Original shipping charges are refunded only when the return is because of our mistake or damage.

Questions

Email wioutdoormatco@gmail.com or call 920-868-2100. You can also reach us through our contact page.